Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Web Control Panel you can find an exhaustive Help section featuring a plethora of how–to articles and commonly asked questions. They are contributed by our support team of seasoned technicians. Just fill in your question and our intelligent software will show you the best possible answer.

  • Top quality support service

  • How–To Video Clips

  • For people who’d rather find out how to take care of a commonly experienced issue by watching a training video, we’ve added a compilation of video tutorials to our Web Control Panel. All the educational video clips are very short and simple to comprehend. They offer visual demonstrations of different web site administration actions.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 customer care service with a 1–hour response guarantee. Our team of skilled technicians will be at your disposal to attend to all the questions that you might have. During non–peak hours, an answer will be given in even less than 20 minutes.