- Definitions
- AAAA Records
- Access Log Manager
- Additional RAM
- Administration Services
- Advanced Tools
- Email Aliases
- Antivirus Protection
- APC
- 1 Click App Installer
- Auto-responder Emails
- Browsable Daily Backups
- Catch-all Emails
- CentOS
- Live Chat Support
- ClientExec Billing And Support Software
- Genuine Cloud Architecture
- CNAME Records
- Control Panel
- Hardware
- CPanel Control Panel
- CPU Share
- Cron Jobs
- Custom Error Pages
- MX And A Records
- Daily Data Back-up
- Data Centers
- Data Compression
- Debian
- Dedicated IP
- Server Network Hardware
- DirectAdmin Control Panel
- Disk Space
- Domain Backorders
- DomainKeys Identified Mail
- Domain Manager
- Parked Domain Names
- Domain Registration Transfer
- Dreamweaver Compatible
- Dropbox Backups
- Email Forwarding
- Email Manager
- Enom Domain Name Reseller Account
- EPP Transfer Protection
- Error Log Viewer
- Extensive Online Documentation
- Extra Dedicated IPs
- File Manager
- FTP Accounts
- FTP Manager
- DNS Management
- WHOIS Management
- Guaranteed RAM
- Hepsia Control Panel
- Hosted Domain Names
- Hotlinking Protection
- Htaccess Generator
- ID Protect
- Imagemagick And GD Library
- InnoDB
- Installation And Troubleshooting
- Instant Account Activation
- Integrated Ticketing System
- IonCube
- IP Blocking
- JailHost
- Email Accounts
- Mailing Lists
- Mailing List Members
- Managed Services Package
- Marketing Tools
- Money Back Guarantee
- Memcached
- Microsoft FPE
- ModSecurity
- Monitoring And Rebooting
- MySQL And Load Stats
- 2.5 Gbit Network Connectivity
- Data Corruption
- Node.js
- No Overselling
- NS Records
- One-Hour Response Guarantee
- Perl Modules
- Password Protected Directories
- Perl
- PgSQL Databases
- PostgreSQL Database Storage
- Phone Support
- PHP 4 And PHP 5 Support
- PhpMyAdmin
- PhpPgAdmin
- Python
- RAID
- Registrar Lock
- Server Reselling Options
- Serverside Includes
- Shared SSL IP
- SiteMap Generator
- SMTP Server
- Spam Filters
- SPF Protection
- MySQL Databases
- MySQL Database Storage
- SRV Records
- Data Caching
- SSL Certificate Generator
- Stable Linux With Apache
- Subdomains
- Customer Support
- Bandwidth
- TXT Records
- Ubuntu
- UPS And Diesel Back-up Generator
- Service Uptime Guarantee
- URL Redirection
- Varnish
- VPN Traffic
- Multiple Control Panels
- Setup Fees
- Multiple OS
- Full Root-level Access
- SSH Telnet
- Web Accelerators
- Online Site Builder
- Web And FTP Statistics
- Web Installer
- Webmail
- Assisted Website Migration
- Website Manager
- Free Site Themes
- Weekly Backup
- Weekly OS Update
- Zend Optimizer
- ZFS Mails And MySQL
- Order
Phone Support
Learn exactly what phone support includes in the web hosting world.
If you've ever had a web hosting account before or you've dealt with any other type of online service, you probably know from your own experience that for some things it's better to speak with a live person over the phone rather than exchange tickets or emails. If you want to learn more about a particular service before you order it or if something small-scale should be made, for instance, it will be much easier and quicker to do it in real time. If you are able to connect with representatives over the phone, it is also very likely that you're using the services of a real web hosting provider, not just a reseller. The type of support that you'll get over the telephone varies between different providers - from common matters to professional technical support. Typically most providers will offer you pre-sales assistance and first level phone support, while more complex tech matters are managed through e-mail or tickets.
-
Phone Support in Web Hosting
All of our web hosting plans offer telephone support fourteen hours per day even on official holidays, so if you do not have an account yet, you can give us a call and find out more about our services or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so you can contact the number which is nearer to you. If you are a current customer, we will assist you promptly with any kind of general and billing issues and with numerous tech issues to save you time and efforts - we acknowledge the fact that often it's more convenient to talk with a live person so as to get things done right away. Of course, some situations cannot be taken care of on the phone, so if this is the case you're able to use our ticketing system.
- Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we offer include live phone support for fourteen hours a day. If you're unsure which plan is appropriate for your websites, you'd like to find out more about a package's specifications or you'd like to have any other info about our services, you're able to call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. If you currently own an account, you will be able to contact us about sales and general issues, although we are often able to assist with a number of technical issues as well. For strictly technical troubles you'll need to employ our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option if your issue needs additional time to be taken care of or it needs to be escalated to our system administrators. - Phone Support in Semi-dedicated Servers