If you have purchased a hosting plan and you’ve got certain queries connected to a particular function/feature, or in case you’ve stumbled upon a certain problem and you need support, you should be able to contact the respective client service staff. All web hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because of the fact that the most effective way to deal with a problem most often is to submit a ticket. This mode of correspondence renders the responses exchanged by both sides simple to follow and permits the client support staff members to escalate the situation if, for instance, an admin needs to get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will need to have no less than 2 different accounts to touch base with the client care team and to actually manage the hosting space. Non-stop switching between the accounts could be a nuisance, not to mention the fact that it requires a very long time for most hosting providers to answer ticket requests.
Integrated Ticketing System in Web Hosting
Our Linux web hosting
feature an integrated trouble ticket system, which is an essential part of our custom-built Hepsia Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in one location – invoices, website files, emails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just a couple of clicks of the mouse without having to sign out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of educative articles, which will supply you with more info and which may help you fix any specific issue before you actually send a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers
, was developed with the notion that you should be able to manage everything related to your semi-dedicated server account in one single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or chance upon a challenge, you can get in touch with our customer care team representatives straight away without having to use a completely different admin console. You can browse your web files or check various settings in your account while sending a new ticket or reading the answer to an older one. In case you have an immense number of tickets and you would like to find a specific one, you can take advantage of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain a reply in no more than 1 hour irrespective of the essence of your question or problem.