Lots of users who start using their very first web hosting account, or change companies, often have queries concerning how specific operations are done or run into difficulties when setting up various things, including emails, site settings, and so on. That is the reason why, some hosting companies have prepared documentation with the most popular questions and problems in order to help their clients receive info quickly and easily. Consequently, the customer service technicians can focus on actual problems that some customers may be encountering, because the solution for the smaller things will already be available on the web and customers can easily resolve them without getting in touch with the customer care team. Having exhaustive documentation is truly important, particularly for new customers with zero experience, because the hosting service involves a lot of functions and lots of individuals can get perplexed about what to do. A good knowledge base can both help you do the tasks that you wish and become aware of how the web hosting service functions as a whole.
Extensive Online Documentation in Web Hosting
Our web hosting
plans include an in-depth knowledge base where you can find info on all the obstacles that you may possibly stumble upon and their resolutions. You can find out how to create and administer a mailing list, how to use an .htaccess file, or how to continue if the settings of your mail client are accurate, but yet you’re unable to send emails, for instance. We’ve tried our very best to be as comprehensive as possible and to encompass all possible options in order to help you save time and efforts and to present you with different solutions for every single problem. The knowledge base includes informational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in each Control Panel section, while if you want to check the entire article list, you should go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers
include thorough online help documentation where you will find info about all the features that our in-house developed Hepsia Control Panel comes with, as well as solutions to various questions and difficulties that you might confront. All configuration manuals contain in-depth instructions, so you won’t have to worry about omitting something in case you need to export a database, for example. The troubleshooting articles cover a range of tenable causes of certain problems and the solution for each and every one of them, so in case you’re unable to send email messages although you have the right settings, for example, you can swiftly discover what the reason for this may be and correct the problem with several mouse clicks in your email client. As the Hepsia Control Panel offers quite a few features, you will be able to find relevant articles in every single section. If you’d rather browse all help articles, click on the Help link, which is located in the upper right-hand corner of the Control Panel.